Refund Policy

Last updated: Please insert the effective date for your store.

This policy explains exactly how refunds, exchanges, and returns work. Read it before initiating a return so there are no surprises. For the physical return process itself (how to pack, ship, and track a return), see our Return Policy.

1. Return Window

You have a limited time from the delivery date to initiate a return. The exact number of days is displayed on your order page; the window is calculated from the date the carrier marks the package as delivered. After the window closes we cannot accept a return except in the case of a manufacturing defect — see Section 6.

2. Eligible Items

Most new-condition items in their original packaging are eligible for return within the window.

The following are typically final sale and not returnable:

• Personalized or monogrammed items
• Items marked "Final Sale" on the product page
• Gift cards
• Items returned after the return window has closed

3. Condition Requirements

To qualify for a full refund the item must be:

• in unused, unwashed, unworn condition;
• in its original packaging with all tags attached;
• free of pet hair, perfume, smoke, and stains.

Items that arrive at our warehouse used, laundered, or with packaging discarded may be eligible only for store credit at our discretion, minus a restocking fee per item.

4. How to Initiate a Return

1. Sign in to your account and open the relevant order.
2. Click Return or Exchange, or contact us with your order number if you checked out as a guest.
3. Select the items you are returning and choose Refund or Exchange.
4. We will email you a return label and a Return Merchandise Authorization (RMA) number.
5. Pack the items securely in their original packaging where possible, attach the label, and drop it at your carrier.

The cost of the return label may be deducted from your refund unless the return is the result of our error (wrong item, defective item) — in which case return shipping is on us.

5. Refund Timeline

Once your return arrives at our warehouse we inspect it within a few business days. Approved refunds are issued to the original payment method and typically appear on your statement within 5-10 business days, depending on your bank. Store credit refunds are issued instantly to your account.

If your return is rejected (for example, the item is outside the return window or arrives in unsellable condition) we will contact you with the reason and offer to ship the item back to you at your cost, or to dispose of it on your behalf.

6. Exchanges

The fastest way to exchange an item is to place a new order for the replacement and return the original for a refund — that way you do not wait for inventory to free up. If you prefer a true exchange, select Exchange in the return flow and choose the replacement variant; we hold the new item for you for a limited time from when we issue the RMA.

7. Damaged or Defective Items

If your order arrives damaged or you discover a manufacturing defect, contact us within the applicable warranty window with photos of the issue. We will replace the item at no cost or issue a full refund, including any original shipping fees. Damaged-item returns are never charged a return shipping fee.

8. Gift Returns

If you received the product as a gift you can exchange it without a receipt or initiate a store-credit return within the return window. Contact us with the recipient name and the approximate order date and we will look up the original order. The gift recipient receives store credit; the original purchaser is not notified.

9. International Returns

International customers can initiate a return within the return window but are responsible for return shipping cost and any customs paperwork. We refund the product cost only — original outbound shipping, duties, and import taxes are non-refundable. Contact us before shipping anything internationally so we can issue a customs-friendly RMA.

Contact

For return questions, please use the contact information published elsewhere on this site.